Shipping Policy

1. Shipping Time

How can I enjoy the free shipping policy?

Free shipping is available on orders over $79. Shipping costs and methods are displayed at checkout and may vary depending on the delivery destination and order value.


What shipping methods are used?

We work with reliable international carriers such as UPS, FedEx, DHL, and USPS to ensure safe and timely delivery (except in cases of unforeseen delays).


How do I check my order status?

You can track your order through the Order Tracking page. Once your order has shipped, you will also receive email updates including tracking information and delivery progress.

If you need assistance, you can contact customer support at any time. Response time is typically 24–48 hours.


Should I enter my mobile phone number at checkout?

Yes, we recommend providing your mobile number at checkout to ensure smooth delivery. Carriers may use it to coordinate delivery or resolve shipping issues more efficiently.


How soon will I receive my package after placing an order?

Delivery time is divided into two parts:

  • Processing Time: 24 hours
  • Shipping Time: 5–8 business days (varies by destination)

Total delivery time = Processing time + Shipping time


2. Shipping Regions & Delivery Time

  • United States & Canada: 5–8 business days
  • United Kingdom: 5–8 business days
  • Europe: 5–8 business days
  • Australia: 5–8 business days
  • New Zealand: 15–20 business days
  • Other regions (Asia, Africa, islands, etc.): 10–15 business days
  • South America (e.g., Chile, Brazil, Argentina, Colombia, Peru): 10–15 business days

3. Shipping Costs

Shipping costs are calculated based on order value:

  • Orders under $79: $8.85 shipping fee
  • Orders over $79: FREE shipping

We recommend placing orders above $79 to enjoy free shipping benefits.

For heavier or special products (such as boots or tactical-style items), shipping fees may vary and will be clearly shown on the product page or at checkout.


4. Lost or Stolen Packages

If your package is marked as delivered but has not been received, please contact customer support within 10 days to file a claim.

We will assist you in communicating with the carrier. Please note that investigation may take up to 30 days depending on the shipping provider.

We are not responsible for packages that are confirmed as delivered by the carrier.


5. Out of Stock Items

If your order contains multiple items and one or more items are out of stock, we will ship the available items first. Our support team will contact you via email regarding the next steps for any unavailable items.

What material are the shoes made of?

Our shoes are made with a carefully selected combination of materials designed for comfort, durability, and everyday performance.

  • Upper material: PU (Polyurethane) for a soft, flexible, and supportive fit
  • Insole / footbed: PU cushioning layer that enhances comfort and reduces pressure during long wear
  • Outsole: Rubber for reliable grip, durability, and slip resistance on different surfaces

This material system is designed to provide a balance of lightweight comfort, breathability, and long-lasting wear. Whether for daily walking or outdoor use, the shoes are built to keep your feet supported and comfortable throughout the day.

How are these different from regular sneakers?

Unlike traditional sneakers that often use thick, rigid cushioning and elevated heels, our shoes are designed to promote a more natural walking experience.

They feature a lightweight, flexible structure with a wider toe box that allows your feet to move freely and naturally. The ultra-thin yet durable outsole helps you stay more connected to the ground, improving balance and stability while walking.

Regular sneakers often prioritize padding and support from external structure, while our design focuses on natural foot movement, comfort, and long-term foot strength. This makes them ideal for people who want a more comfortable, minimal, and natural-feeling walking experience in everyday life.

Are these shoes suitable for long hours of walking?

Yes, these shoes are designed specifically for long hours of walking and all-day comfort.

The lightweight construction helps reduce foot fatigue, while the flexible sole allows your feet to move naturally instead of being restricted. The wide toe box gives your toes more space to relax, which is especially important during extended wear.

Combined with soft PU cushioning and a stable rubber outsole, the shoes help maintain comfort and balance even after hours of walking or standing. They are ideal for daily commuting, travel, work, and long outdoor activities.

Do they provide arch support to help improve leg comfort?

Yes, the shoes are designed with a supportive structure that helps provide gentle arch support and improves overall foot alignment during walking.

While they are not overly rigid like traditional orthopedic shoes, they offer a balanced level of support that helps reduce strain on the feet, ankles, and legs during long periods of standing or walking.

Combined with the lightweight and flexible sole design, this support system encourages more natural movement while still helping to improve comfort and reduce fatigue throughout the day.

Are they suitable for people with wide feet?

Yes, these shoes are designed with a naturally wide toe box, making them suitable for people with wider feet.

The spacious front area allows your toes to spread naturally without feeling squeezed or restricted, which helps improve overall comfort during long hours of walking or standing.

Combined with the flexible upper material, the shoes adapt well to different foot shapes, providing a more relaxed and comfortable fit compared to traditional narrow sneakers.

How long does shipping take after placing an order?

We process all orders within 48 hours after purchase.

Once shipped, your order will arrive within 5–7 business days, depending on your location.

You will receive a tracking number as soon as your package is dispatched, so you can easily track your delivery every step of the way.

Do you offer returns or exchanges?

Yes, we offer returns and exchanges to ensure you have a worry-free shopping experience.

If your shoes do not fit or you are not fully satisfied, you can request a return or exchange within our return policy period after receiving your order.

Please make sure the items are unworn, in their original condition, and with original packaging. Once approved, we will assist you with the return or exchange process as quickly as possible.

Who are these shoes designed for?

These shoes are designed for people who value comfort, natural movement, and all-day wearability.

They are ideal for daily commuters, travelers, professionals who spend long hours on their feet, and anyone looking for a more lightweight and flexible alternative to traditional sneakers.

They are also a great choice for people with wide feet or those who prefer a more natural walking experience with less restriction and better foot freedom throughout the day.

Can I get a refund if I don’t like the product?

Yes, we offer refunds to ensure a risk-free shopping experience.

If you are not satisfied with your purchase, you may request a refund within our return policy period after receiving your order.

Once the returned item is received and inspected, we will process your refund as quickly as possible. Please make sure the product is unworn, in its original condition, and with original packaging.

We want you to feel confident when shopping with us, so your satisfaction is our priority.

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