Shipping Policy
1. Shipping Time
How can I enjoy the free shipping policy?
Free shipping is available on orders over $79. Shipping costs and methods are displayed at checkout and may vary depending on the delivery destination and order value.
What shipping methods are used?
We work with reliable international carriers such as UPS, FedEx, DHL, and USPS to ensure safe and timely delivery (except in cases of unforeseen delays).
How do I check my order status?
You can track your order through the Order Tracking page. Once your order has shipped, you will also receive email updates including tracking information and delivery progress.
If you need assistance, you can contact customer support at any time. Response time is typically 24–48 hours.
Should I enter my mobile phone number at checkout?
Yes, we recommend providing your mobile number at checkout to ensure smooth delivery. Carriers may use it to coordinate delivery or resolve shipping issues more efficiently.
How soon will I receive my package after placing an order?
Delivery time is divided into two parts:
- Processing Time: 24 hours
- Shipping Time: 5–8 business days (varies by destination)
Total delivery time = Processing time + Shipping time
2. Shipping Regions & Delivery Time
- United States & Canada: 5–8 business days
- United Kingdom: 5–8 business days
- Europe: 5–8 business days
- Australia: 5–8 business days
- New Zealand: 15–20 business days
- Other regions (Asia, Africa, islands, etc.): 10–15 business days
- South America (e.g., Chile, Brazil, Argentina, Colombia, Peru): 10–15 business days
3. Shipping Costs
Shipping costs are calculated based on order value:
- Orders under $79: $8.85 shipping fee
- Orders over $79: FREE shipping
We recommend placing orders above $79 to enjoy free shipping benefits.
For heavier or special products (such as boots or tactical-style items), shipping fees may vary and will be clearly shown on the product page or at checkout.
4. Lost or Stolen Packages
If your package is marked as delivered but has not been received, please contact customer support within 10 days to file a claim.
We will assist you in communicating with the carrier. Please note that investigation may take up to 30 days depending on the shipping provider.
We are not responsible for packages that are confirmed as delivered by the carrier.
5. Out of Stock Items
If your order contains multiple items and one or more items are out of stock, we will ship the available items first. Our support team will contact you via email regarding the next steps for any unavailable items.