Terms-of-service

1. Overview

This website is operated by TRAILBORN. Throughout the site, the terms “we”, “us” and “our” refer to TRAILBORN. By accessing our website and purchasing from us, you agree to be bound by these Terms of Service.


2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country or region. You may not use our products for any illegal or unauthorized purpose.


3. Products & Services

All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. Product descriptions, pricing, and availability may change at any time without notice.


4. Pricing & Payment

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue services at any time. Payment must be completed at checkout before order processing begins.


5. Shipping & Delivery

We aim to process orders within 48 hours, with estimated delivery times of 5–7 business days after shipment. Delivery times may vary depending on location and carrier conditions.


6. Returns & Refunds

We offer returns and refunds in accordance with our Return & Exchange Policy. Items must be unworn, unused, and returned in original packaging. Refunds are processed after inspection.


7. Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only.


8. Third-Party Services

We may use third-party providers for payment processing, shipping, and other services. We are not responsible for the content or practices of third-party services.


9. Limitation of Liability

TRAILBORN shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.


10. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Updates will be posted on this page.


11. Contact Information

If you have any questions regarding these Terms, please contact our customer support team.

What material are the shoes made of?

Our shoes are made with a carefully selected combination of materials designed for comfort, durability, and everyday performance.

  • Upper material: PU (Polyurethane) for a soft, flexible, and supportive fit
  • Insole / footbed: PU cushioning layer that enhances comfort and reduces pressure during long wear
  • Outsole: Rubber for reliable grip, durability, and slip resistance on different surfaces

This material system is designed to provide a balance of lightweight comfort, breathability, and long-lasting wear. Whether for daily walking or outdoor use, the shoes are built to keep your feet supported and comfortable throughout the day.

How are these different from regular sneakers?

Unlike traditional sneakers that often use thick, rigid cushioning and elevated heels, our shoes are designed to promote a more natural walking experience.

They feature a lightweight, flexible structure with a wider toe box that allows your feet to move freely and naturally. The ultra-thin yet durable outsole helps you stay more connected to the ground, improving balance and stability while walking.

Regular sneakers often prioritize padding and support from external structure, while our design focuses on natural foot movement, comfort, and long-term foot strength. This makes them ideal for people who want a more comfortable, minimal, and natural-feeling walking experience in everyday life.

Are these shoes suitable for long hours of walking?

Yes, these shoes are designed specifically for long hours of walking and all-day comfort.

The lightweight construction helps reduce foot fatigue, while the flexible sole allows your feet to move naturally instead of being restricted. The wide toe box gives your toes more space to relax, which is especially important during extended wear.

Combined with soft PU cushioning and a stable rubber outsole, the shoes help maintain comfort and balance even after hours of walking or standing. They are ideal for daily commuting, travel, work, and long outdoor activities.

Do they provide arch support to help improve leg comfort?

Yes, the shoes are designed with a supportive structure that helps provide gentle arch support and improves overall foot alignment during walking.

While they are not overly rigid like traditional orthopedic shoes, they offer a balanced level of support that helps reduce strain on the feet, ankles, and legs during long periods of standing or walking.

Combined with the lightweight and flexible sole design, this support system encourages more natural movement while still helping to improve comfort and reduce fatigue throughout the day.

Are they suitable for people with wide feet?

Yes, these shoes are designed with a naturally wide toe box, making them suitable for people with wider feet.

The spacious front area allows your toes to spread naturally without feeling squeezed or restricted, which helps improve overall comfort during long hours of walking or standing.

Combined with the flexible upper material, the shoes adapt well to different foot shapes, providing a more relaxed and comfortable fit compared to traditional narrow sneakers.

How long does shipping take after placing an order?

We process all orders within 48 hours after purchase.

Once shipped, your order will arrive within 5–7 business days, depending on your location.

You will receive a tracking number as soon as your package is dispatched, so you can easily track your delivery every step of the way.

Do you offer returns or exchanges?

Yes, we offer returns and exchanges to ensure you have a worry-free shopping experience.

If your shoes do not fit or you are not fully satisfied, you can request a return or exchange within our return policy period after receiving your order.

Please make sure the items are unworn, in their original condition, and with original packaging. Once approved, we will assist you with the return or exchange process as quickly as possible.

Who are these shoes designed for?

These shoes are designed for people who value comfort, natural movement, and all-day wearability.

They are ideal for daily commuters, travelers, professionals who spend long hours on their feet, and anyone looking for a more lightweight and flexible alternative to traditional sneakers.

They are also a great choice for people with wide feet or those who prefer a more natural walking experience with less restriction and better foot freedom throughout the day.

Can I get a refund if I don’t like the product?

Yes, we offer refunds to ensure a risk-free shopping experience.

If you are not satisfied with your purchase, you may request a refund within our return policy period after receiving your order.

Once the returned item is received and inspected, we will process your refund as quickly as possible. Please make sure the product is unworn, in its original condition, and with original packaging.

We want you to feel confident when shopping with us, so your satisfaction is our priority.

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